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Report faulty parts
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Wrong item received
Defect on assembled goods
To ensure that we can assist you as quickly as possible, we require photos of the damaged parts. Please check the complete delivery carefully and send us a full list of the affected parts so that we can arrange an additional individual delivery. The list should be compiled using the assembly instructions (e.g.: 1 piece B 80, 2 pieces PD 240)
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Please note that the colors you see online may differ from the actual colors. This is due to the differences in screens and their settings, which can cause colors to vary slightly. If you have received a completely different color, please send us a message including a photo. We will be happy to help you.
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To assist you as quickly as possible, we need a list of the missing parts so that an order can be placed for an individual follow-up delivery can be arranged. The list should be drawn up on the basis of the assembly instructions (e.g. 1 piece B 80, 2 pieces PD 240).
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In order to process your request as quickly as possible, we need pictures of the goods, the packing slip, the assembly instructions and the shipping label, which is stuck to the top of the white film.
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To ensure that we can assist you as quickly as possible, we require photos of the damaged parts. Please check the complete delivery carefully and send us a full list of the affected parts so that we can arrange an additional individual delivery. The list should be compiled using the assembly instructions (e.g.: 1 piece B 80, 2 pieces PD 240)
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Ordered incorrectly
Found the order cheaper elsewhere
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So that we can process your request as quickly as possible, we need a picture of the cheaper offer! Conditions: The withdrawal period of 14 days must not be exceeded and it should be an identical item.
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