FAQ

Why should I buy a Wickey Swing Set?

Safety: With over 25 years of experience in designing great play experiences in Europe our highest goal is and always will be the safety of your kids. Developed with safety by design approach, we are dedicated to create products that ensure endless play without having to worry.

Quality: With the use of highly durable (treated) Southern Yellow Pine wood from the US, we ensure that the happiness of your kids will last a whole childhood. All of our materials are selected/designed for a long-lasting usage to create unforgettable memories for you and your kids.

Fun: “Create your own adventure” is the mission statement of our company - it is important for us to create products that are driven by story telling to take your kids on a journey and adventure that will not only stimulate their phantasy, but also facilitate playing outside. With our extensive set of added play features we help your kids to envision/create these stories everyday.

Development: Our products support the most crucial age specific development areas of your kids. Motoric skills (fine/gross), Cognitive skills and Social skills are major parts of the Wickey play experience. Through our “learn through play” philosophy, our products will facilitate the access to these development areas with ease.


What type of wood does Wickey use?

We are committed to using only premium quality wood. That's why we source our Southern Yellow Pine from within the USA with the natural color. We avoid using pre-stained imported brown wood, as it often comes from less sustainable sources and may not meet our stringent quality standards. We prioritize support the US economy by using domestically sourced Southern Yellow Pine and doing all production and assembly work in from our Chattanooga (TN) based production plant.


Do I need to treat the wood before I use it for the assembly?

Our wood is treated with MCA (Micronized Copper Azole), a safe (non-toxic) and effective preservative that protects against rot and insects while maintaining the natural color beauty of the wood. This is important to keep the quality of your swing-set the same for a whole childhood.


Is the assembly of the product included?

The assembly is not included but we have a very easy step by step instruction to ensure you have a great assembly experience. If any questions are still popping up, our support hotline will be happy to assist on all of these matters (Hotline: 1 704 247 1104).


How long is the warranty of the product?

Our products come with a 5-year base wood warranty - We also offer an extended wood warranty of +5-years which you can access in our web shop, as soon as it goes live. If you act quickly and you are one of the first 100 orders, you can have the extended 5 yr wood warranty for free with our first edition series. Click the “notify me" button to stay informed about the launch of our products. *Warranty on non wood items remains always 1 year.


When will the product be available in my state?

We are excited to announce that the Wickey US webshop is expected to launch in February 2025. Please stay tuned for the official launch date and the opportunity to place your order as one of the first 100 to gain access to our “FIRST EDITION” (+5-years warranty, anchor set, sticker set, special accessories pack). You can also register your interest by entering your email address in the "Notify Me" space on our landing page to receive exclusive updates and be among the first to know when the shop is live and when we start production and delivery. We expect to do a controlled launch across US, starting first in 3 States (Texas, Georgia and North-Carolina) and then gradually expanding to the other States.


What will the first 100 order recieve?

As a thank you for your trust in our company we will have a special first edition waiting for the first 100 orders. It contains a safety package with anchors to create additional stability for your Swing set, an extended warranty of +5 additional years (10 years total), an additional accessories pack with more play features and a sticker set to personalize your product. Click the “notify me" button to stay informed about the launch of our products.


Can I upgrade the product in the future?

Yes – We will develop new accessories and addons (f.e. Mud Kitchen) in the future to enhance/update our products so your kids grow along with our Swing Set. We constantly challenge ourselves to create innovations that enrich the play experience every day.